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7 Boden Heath
11 Carrig Derg
Glasson Country House Hotel
At a wedding during the summer, several tables had a kitty going so large rounds were being ordered. A junior barman was asked for a round of shots. At the time he was unsupervised as it was very busy.
Cautiously he refused the round of shots and the guest was very angry. When the supervisor returned, he realised that this could have potentially been a dangerous situation and was impressed with the junior bartenders confidence and good judgement.
The junior bartender claims that the RSA training he received a few weeks previously had taught him about his personal responsibilities, the law in relation to intoxication.
The GM and owners say that there are so many similar situations and they feel that the RSA training has made a significant difference in staff confidence, handling difficult situations and avoiding legal problems.
Niall Flynn GM Glasson (and the Reid Family)