Responsible Serving of Alcohol Programme (RSA)

Who Should Attend?

Everyone in the alcohol service industry;

• Owners/ License Holders
• Managers
• Bartenders
• Floor Staff
• Restaurant Service Staff
• Off-licence Sales Staff
• Security Staff

What does RSA cover?

The Programme provides participants with the knowledge and confidence to handle difficult situations surrounding the service of alcohol and most importantly to deal with customers in a safe and lawful manner.

Course Content:                  

• Intoxicating Liquor Act 2003
• Prevention of alcohol sales to under 18s/ Age Card
• Refusal to serve alcohol to intoxicated customers
• Handling difficult people & situations
• Staying in Control - Developing a House Policy
• Facts about alcohol and its effects on the body
• Your Responsibilities – Techniques on Monitoring your Bar Area
• Cooperation with the authorities, especially the Gardai

Workshop Cost

Cost of the workshop is €500 (maximum 20 staff per session)

If you have a small premises or have a smaller number of staff who wish to attend a training workshop please register your interest and we will endeavour to provide you with information on local external courses.

>> Click here to access the booking form